Refund Policy

Our refund policy allows you to cancel a transaction and return products under certain conditions. According to the law, you have the right to cancel a purchase made in store or online within 14 days from the date of receiving the product or from the date of the transaction, subject to the conditions set by law. In the event of a cancellation, we will refund the payment using the original payment method or another method agreed upon by both parties.

Return Conditions:

Products Purchased Through Our Website:

Products purchased online may be returned within 14 days from the date of receipt, provided they are in good condition and have not been used.

A written cancellation notice must be sent, including the transaction details and the reason for cancellation.

Defective Products:

Defective products may be returned within 14 days from the date of purchase, and you may choose between a full refund or a replacement product.

Refunds:

In the event of a transaction cancellation, we will refund the amount paid using the original payment method or another method agreed upon by both parties.

Notes:

Please keep the original receipt or other proof of purchase for the purpose of returning the product.

Additional conditions may apply to certain products, such as custom made items.

For any questions or clarifications, you are welcome to contact us directly.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.